BPO and Call Center Service

“I Concepts” is specialize in handling both internal and outbound campaigns,
bringing about a decade of experience in call center operations. To provide you
with the necessary office for your business process, we can be a trustworthy
partner in the process of conducting different traditional business processes
such as outbound sales, customer service, web chat, and various business
processes. We call in more than 25 languages and offer non-voice projects
without digitization (data entry), design services, web development and
technical support services.
“I CONCEPTS” provide you with the ability to speed up speed, as well as
operational performance on the expected performance of your prediction. Our
presence in the Philippines and Indonesia brings you a great selection of trained
call center agents and technicians to provide the services range, which requires
a growing 24/7-365 days a growing company.
“I CONCEPTS” believe outsourcing does not meet process and technology but
meeting cultures and corporate philosophers. In real outs outsourcing we are
sensitive to your business needs and emphasize pilot projects so that we can
measure your needs at this stage at scale.

Outbound Call Center Services

Appointment Setting

It has become an important call center service for years. This is one of call
center services, which offers office appointments, reservations and service
schedules for various types of companies, transportation, food, seats, concerts,
special events, seminars and other.

Cross Selling and Upselling

Cross-sales and top-selling services are provided by Fusion BPO. It helps call center function client expansion, thus facilitate development facilities.

Cross-selling and upselling can be a very effective way to increase sales and revenue for outbound call center services. However, it is important to use these techniques in a way that is respectful of the customer. Agents should never pressure customers to purchase products or services that they do not want or need. When used correctly, cross-selling and upselling can be a win-win for both the customer and the company

Telemarketing Services

Telecommunications services mainly call central services that are to deal with better customer service for the client. Fusion BPO has succeeded in fulfilling the goal of the client.

Outbound call center services are a type of telemarketing that involves calling potential customers who have not already expressed interest in your product or service. This can be a very effective way to generate leads and sales, but it is important to do it right.

Market Research & Survey

Market research is essential for collecting information and potential market of current market trends, customer patterns, development and development. We offer comprehensive investigation services that enable you to get business authority. Improved targeting By understanding your target audience, you can improve your targeting of outbound calls. This will help you to reach the right people with the right message, which can lead to increased conversions.

Product or Service Promotion

Joining product promotion, users are notified about buying or promoting a
particular product or service. Fusion provides special product promotional
support to users through telecom services. The most important factor in successful outbound call center promotion is using a targeted list of potential customers. This means that the list should be made up of people who are likely to be interested in the product or service being promoted.

Lead Generation

Lead generation means the creation or generation of potential users’ interest in
business products or services. Fusion is a specialist to offer you that your sales will be promoted. With our network of call centers, we survey and market the
market that help us produce fresh leads that have a high conversion rate. ead generation is the process of identifying and qualifying potential customers for a business. Outbound call center services can be a valuable tool for lead generation, as they allow businesses to reach out to potential customers directly.

Inbound Call Center Services

Answering Service

Answering Service is a business service that mainly answers telephone calls
and describes messages to customers. The service to Fusion BPO services is worth more and more. We provide effective and accurate answering services that save time and price. An answering service, also known as a call answering service, is a company that provides businesses with live answering services. This means that when a customer calls your business, the answering service will answer the call and take a message or transfer the call to a live agent.

Customer Service

Each successful business focuses on three elements for customer acquisition management – customer acquisition, customer development and customer care. Fusion is the best choice for your customer relationship manager. We will help track your customer’s buying pattern, detect market trends and sell your products or services accordingly. Inbound call center agents can provide customer support by answering questions, troubleshooting problems, and resolving complaints.

Direct Response Marketing

Marketing process responses directly to the Inbound Call Center. We help you
print your products and services by broadcasting and electronic media and also
handle customer calls. Our agents ensure that every call should get results in
sales. Fusion ensures that every incoming call is processed effectively and
properly by the call center representative. Direct response marketing (DRM) is a type of marketing that focuses on generating measurable results, such as sales or leads. Inbound call center services are a valuable tool for DRM, as they allow businesses to respond to leads generated through direct response marketing campaigns.

Help-desk Solutions

Help Desk is the central center, which has been reported issues and issues.
Fusion BPO has provided river-made solutions to provide best customer service
interactions and thus take advantage of each customer’s relationship
completely. Help-desk solutions and inbound call center services are both important aspects of customer service. Help-desk solutions typically involve providing technical support to customers, while inbound call center services involve answering customer questions and resolving issues.

Inquiry Handling

There is a key function for the Inquiry Handling Inbound Call Center. All
customer inquiries are handled properly and detailed information about a
specific service or product is given. Fusion BPO is an inbox call center that .provides all the information necessary for customers who are fully aware of product or services. Inquiry handling is the process of responding to customer inquiries that are received through a call center. This can include questions about products or services, technical support requests, or complaints.

Tech Support Solutions

Tech Support is the central center through computer problems and problems
reported. Our certificate engineers provide tailor-made tech support on a quick and efficient way so customers can enjoy the maximum peace of mind. Inbound call center services are a type of customer service that allows businesses to receive calls from customers who need help with their products or services. Tech support solutions are a type of inbound call center service that specifically deals with technical issues.

Sales Lead Qualification

Through this service, you can satisfy an internal call center to enhance business
opportunities in your organization. Fusion takes charge of at least your inquiry
for the opportunity to qualify, prepare and provide you with an outstanding return
on investment. Sales lead qualification is the process of determining whether a potential customer is a good fit for your business. Inbound call center services can be a valuable tool for sales lead qualification, as they allow businesses to qualify leads in real time.

Email and Chat Support

Email support is a great way for businesses to provide support to customers who prefer to communicate in writing. Email is a convenient and asynchronous communication channel, which means that customers can contact businesses at their own convenience and receive responses when it is most convenient for them.

Chat support is another great way for businesses to provide support to customers. Chat is a real-time communication channel, which means that customers can get help immediately. Chat is also a convenient channel for customers who are already on a business’s website or app.

Why BPO?

Enhance operational efficiency & scalability
Huge Cost Savings
Focus on developing core aspects of your business
Access to specialized industry knowledge
Save the Capital Expense required to build a contact center & back office

Why Choose Us?

Access our expertise and a decade long experience
Cost Effective
Long vintage of business operation
Access to voice skills
Access to technically skilled workforce

We are here for your customers 24X7! Stay well connected with your clients

and make them trust you more than ever with i Concepts!

Call Center in pakistan Advantages

Next-gen Call Center Outsourcing at your disposal

We make call center outsourcing a viable choice for businesses to achieve growth. We deliver best call center services by maintaining high training standards, integrating AI and data driven technology and offering 360° customer support. With us, you invest in customer relations built on trust and exceptional experience.

Let’s talk about how i Concepts will

BPO and Call Center Service