BPO and Call Center Service
“I Concepts” is specialize in handling both internal and outbound campaigns, bringing about a decade of experience in call center operations. To provide you with the necessary office for your business process, we can be a trustworthy partner in the process of conducting different traditional business processes such as outbound sales, customer service, web chat, and various business processes. We call in more than 25 languages and offer non-voice projects without digitization (data entry), design services, web development and technical support services.
“I CONCEPTS” provide you with the ability to speed up speed, as well as operational performance on the expected performance of your prediction. Our presence in the Philippines and Indonesia brings you a great selection of trained call center agents and technicians to provide the services range, which requires a growing 24/7-365 days a growing company.
“I CONCEPTS” believe outsourcing does not meet process and technology but meeting cultures and corporate philosophers. In real outs outsourcing we are sensitive to your business needs and emphasize pilot projects so that we can measure your needs at this stage at scale.
- Enhance operational efficiency & scalability
- Huge Cost Savings
- Focus on developing core aspects of your business
- Access to specialized industry knowledge
- Save the Capital Expense required to build a contact center & back office
Why Choose Us?
- Access our expertise and a decade long experience
- Cost Effective
- Long vintage of business operation
- Access to voice skills
- Access to technically skilled workforce
Outbound Call Center Services
It has become an important call center service for years. This is one of call center services, which offers office appointments, reservations and service schedules for various types of companies, transportation, food, seats, concerts, special events, seminars and other.
Cross Selling and Upselling
Cross-sales and top-selling services are provided by Fusion BPO. It helps call center function client expansion, thus facilitate development facilities.
Telecommunications services mainly call central services that are to deal with better customer service for the client. Fusion BPO has succeeded in fulfilling the goal of the client.
Market Research & Survey
Market research is essential for collecting information and potential market of current market trends, customer patterns, development and development. We offer comprehensive investigation services that enable you to get business authority.
Product or Service Promotion
Joining product promotion, users are notified about buying or promoting a particular product or service. Fusion provides special product promotional support to users through telecom services.
Lead generation means the creation or generation of potential users’ interest in business products or services. Fusion is a specialist to offer you that your sales will be promoted. With our network of call centers, we survey and market the market that help us produce fresh leads that have a high conversion rate.
Inbound Call Center Services
Answering Service is a business service that mainly answers telephone calls and describes messages to customers. The service to Fusion BPO services is worth more and more. We provide effective and accurate answering services that save time and price.
Each successful business focuses on three elements for customer acquisition management – customer acquisition, customer development and customer care. Fusion is the best choice for your customer relationship manager. We will help track your customer’s buying pattern, detect market trends and sell your products or services accordingly.
Direct Response Marketing
Marketing process responses directly to the Inbound Call Center. We help you print your products and services by broadcasting and electronic media and also handle customer calls. Our agents ensure that every call should get results in sales. Fusion ensures that every incoming call is processed effectively and properly by the call center representative.
Help Desk is the central center, which has been reported issues and issues. Fusion BPO has provided river-made solutions to provide best customer service interactions and thus take advantage of each customer’s relationship completely.
There is a key function for the Inquiry Handling Inbound Call Center. All customer inquiries are handled properly and detailed information about a specific service or product is given. Fusion BPO is an inbox call center that provides all the information necessary for customers who are fully aware of product or services.
Tech Support Solutions
Tech Support is the central center through computer problems and problems reported. Our certificate engineers provide tailor-made tech support on a quick and efficient way so customers can enjoy the maximum peace of mind.
Sales Lead Qualification
Through this service, you can satisfy an internal call center to enhance business opportunities in your organization. Fusion takes charge of at least your inquiry for the opportunity to qualify, prepare and provide you with an outstanding return on investment.
Email and Chat Support
Fusion provides customer’s email traffic management from our clients. We work toward building quality customer relations for our customers. We successfully handle email support. Our experience is complicated by simple.