Call Center Infrastructure Outsourcing

Call center infrastructure outsourcing is a process of hiring a third-party company to provide call center infrastructure for your business. This can be a cost-effective way to improve your call center without having to invest in the infrastructure and staff to do it yourself.

There are many benefits to call center infrastructure outsourcing, including:

Cost savings: You can save money on the costs of hiring, training, and managing call center staff.
Flexibility: You can scale your call center up or down as needed without having to make any changes to your own infrastructure.
Expertise: You can benefit from the expertise of a third-party company that specializes in call center operations.
Improved customer service: By outsourcing your call center infrastructure, you can free up your own staff to focus on other tasks, such as sales or marketing. This can lead to improved customer service.

our call center infrastructure outsourcing packages:

- Separate floor of 10/15 and 20 seats: We offer separate floors for call centers with 10, 15, and 20 seats. This allows your call center to have its own dedicated space, which can help to improve productivity and efficiency.
- PSFB registered call center: All of our call centers are PSFB registered, which means that they meet all of the requirements of the Pakistan Telecommunication Authority (PTA). This ensures that your call center is compliant with all relevant regulations.
- AC, electricity and UPS backup: All of our call centers are equipped with AC, electricity, and UPS backup. This ensures that your call center is always up and running, even in the event of a power outage.
- Morning and night shifts: We offer call center infrastructure outsourcing packages for both morning and night shifts. This allows you to choose the hours that work best for your business.
- Well furnished: All of our call centers are well furnished, with comfortable seating and desks. This ensures that your call center agents are comfortable and productive.
- Ideal location: Our call centers are located in ideal locations, with easy access to public transportation. This makes it easy for your call center agents to get to work.
- Office boy and kitchen: All of our call centers have an office boy and kitchen. This provides your call center agents with the support they need to be productive.
- Highest speed dedicated internet: All of our call centers have the highest speed dedicated internet. This ensures that your call center agents have the bandwidth they need to be productive.
- Price: Our call center infrastructure outsourcing packages are priced between Rs. 10,000 and Rs. 25,000 per month. This makes them a cost-effective option for businesses of all sizes.
If you are looking for a cost-effective way to improve your call center, then call center infrastructure outsourcing is a great option for you. We offer a variety of packages to fit your needs, so contact us today to learn more.

Why BPO?

Enhance operational efficiency & scalability
Huge Cost Savings
Focus on developing core aspects of your business
Access to specialized industry knowledge
Save the Capital Expense required to build a contact center & back office

Why Choose Us?

Access our expertise and a decade long experience
Cost Effective
Long vintage of business operation
Access to voice skills
Access to technically skilled workforce

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Call Center in pakistan Advantages

Next-gen Call Center Outsourcing at your disposal

We make call center outsourcing a viable choice for businesses to achieve growth. We deliver best call center services by maintaining high training standards, integrating AI and data driven technology and offering 360° customer support. With us, you invest in customer relations built on trust and exceptional experience.

Let’s talk about how i Concepts will

Call Center Infrastructure Outsourcing